Hexton Hill Terms & Conditions

Quick Navigation

• About Us

• Placing an Order

• Lead Times & Production

• Materials & Natural Variation

• Design & Customisation

• Delivery

• Cancellations & Returns

• Aftercare & Maintenance

• Payment & Pricing

• Intellectual Property

• Liability

• Governing Law

• Warranty

• Privacy Policy

Introduction

Welcome to Hexton Hill. We know Terms & Conditions aren't the most thrilling read, but they’re important for clarity, fairness, and peace of mind for both you and us.

Hexton Hill is the trading name of Rafal Luczak, a sole trader registered in the United Kingdom. All references to “Hexton Hill”, “we”, “us” or “our” refer to Rafal Luczak trading as Hexton Hill. The customer purchasing products or services from us is referred to as “you” or “your”.

By placing an order with Hexton Hill, you confirm you have read and understood:

• These Terms & Conditions

• Our Care & Maintenance guidance (available online)

• Material and finish information for your piece(s)

• Any details listed on the product page

• Any bespoke design specifications in your invoice

• Any technical drawings or notes shared for your order

This contract is legally binding and outlines your rights in relation to purchases. We’re committed to meeting UK consumer protection standards. Contact us anytime if you have questions.

1. About Us

Hexton Hill is a UK-based furniture studio specialising in handcrafted pieces made from sustainably sourced European oak and other natural materials.

Business name: Hexton Hill
Registered address: 19 Park Leys, Harlington, LU5 6LY
Email: [Insert email]
Website: www.hextonhill.co.uk

All products are designed and made in the UK. Many items are made to order or bespoke, so lead times and details vary.

2. Placing an Order

Orders can be placed via our website or by phone/email. Once received, we’ll email confirmation within 24 hours (next working day). This confirmation includes details of your purchase and relevant info. Only after confirmation is sent does a contract form.

If a product is unavailable or listed with an error, we reserve the right not to accept the order. If no confirmation is sent, no binding contract exists.

3. Lead Times & Production

Ready-to-ship items dispatch in 3–5 working days.

Made-to-order items:

• Small accessories: 1–2 weeks

• Benches/side tables: 4–6 weeks

• Dining tables or complex builds: 6–12 weeks

Lead times start after full payment and design confirmation. Busy periods or complex customisation may take longer—we’ll always keep you updated.

4. Materials & Natural Variation

All pieces are handmade using solid wood and natural materials. Each is unique. Expect:

• Knots, grain variation, medullary rays

• Hairline cracks/shakes

• Minor machining marks

• Colour variation over time

These are not faults. We don’t offer refunds or compensation for natural timber characteristics.

Timber Grades

Character Grade Oak: open knots/cracks, sanded to 180 grit, finished with hardwax oil.

Prime Grade Oak: knots filled with resin, sanded to 240 grit, finished with hardwax oil.

Live Edge Oak: natural edge retained (+/- 100mm variance), sanded to 180 grit, finished with hardwax oil.

Default timber grade is Character Oak unless specified.

Custom Requests

Requests for resin filling, Prime Grade timber, premium finishes (Rubio Monocoat), or custom sanding/edges must be agreed in writing before ordering. These may affect cost and lead time.

Wood Movement

Wood responds to humidity & temperature. It may:

• Expand/contract

• Shift in joints

• Develop small gaps or cupping

This is normal and not covered by warranty. Avoid placing near radiators, stoves, direct sun, or damp areas.

Care & Maintenance

Follow our Care Guide to:

• Re-oil used surfaces every 6–12 months

• Wipe spills immediately

• Avoid silicone sprays and harsh cleaners

Failure to maintain may void warranty.

5. Design & Customisation

For bespoke designs:

• Buyer must provide accurate measurements

• Confirm design/materials in writing

• Millimetre precision only guaranteed if requested

We’ll manufacture using the final invoice/drawing spec. Preferences not confirmed are assumed to follow standard practices.

If using buyer-supplied designs, buyer assumes responsibility for function/fit unless prototypes are requested.

Large items usually delivered assembled; disassembly/reassembly requests must be arranged in advance.

6. Delivery

We use trusted partners or our own team for delivery. Two-person delivery for large items.

Buyer responsibilities:

• Accurate delivery/access details

• Ensure furniture fits through doors/stairs

• Be present at agreed time

• Clear obstacles before arrival

Failed deliveries (no access, unsafe conditions) incur redelivery/storage charges.

Inspect your item on delivery. Report damage with photos within 7 days.

We deliver mainland UK only. Contact us for remote/offshore locations.

7. Cancellations & Returns

Ready-to-ship:

• Cancel within 14 days of delivery if unused & in original packaging.

• Return fees & restocking (20%) may apply.

Made-to-order/bespoke:

• Cancel within 7 days of ordering. After, non-refundable unless faulty.

Faulty items:

• Report within 7 days with photos/video.

• We’ll arrange repair, replacement, or refund.

No refunds for:

• Natural timber variation

• Access/delivery failures

• Items altered after delivery

8. Aftercare & Maintenance

Keep furniture away from direct sun/heat. Use coasters, wipe spills immediately, clean with a damp cloth only.

Re-oil surfaces every 6–12 months for heavily used items. Natural movement (small gaps, shifts, cracks) is expected and not a fault.

Optional annual maintenance services are available on request.

9. Payment & Pricing

Quotes valid for 30 days. Prices may adjust with material/logistics costs.

Deposit option (30%) available for some orders by email. Balance due by 14:00 the day before delivery.

Payment via bank transfer or secure checkout. Items dispatched only after full payment clears.

We reserve the right to correct pricing/description errors.

10. Intellectual Property

All photos, text, drawings, designs, and content on www.hextonhill.co.uk are the property of Hexton Hill. No reproduction or commercial use allowed without written permission.

11. Liability

We’re not liable for:

• Courier delays or force majeure events

• Wood movement due to environment

• Damage from misuse or altered items

• Indirect or consequential loss

We do not exclude liability for death, injury, or fraud.

12. Governing Law

All contracts are governed by the laws of England & Wales. Disputes handled by the courts of England & Wales.

13. Warranty

6-month warranty covers:

• Manufacturing defects

• Hardware failure

Does NOT cover:

• Fair wear & tear

• Environmental damage (humidity, heat)

• Improper care/misuse

Warranty void if altered by third parties or maintenance ignored.

14. Privacy Policy

We only collect essential data to fulfil orders and improve service. We never sell your data. We may share with trusted couriers/payment processors to complete transactions.

For full privacy policy & data rights under UK GDPR, visit [Insert link].

Contact
Hexton Hill
19 Park Leys, Harlington, LU5 6LY
📧 [Insert contact email]
🌐 www.hextonhill.co.uk